The knowledge base that fills itself
Every answer your AI gives a guest comes from here. It starts from your PMS, learns from your documents and from the replies your team already writes — and nothing goes live until you approve it.
You don't fill it in from a blank page
Six ways to bring property knowledge in, so a new property starts with something on day one and keeps getting better on its own.
Your PMS
Amenities, WiFi, addresses and capacity are pulled from the PMS you already use, and stay in sync with it.
Guest conversations
You have already answered thousands of guest questions. Every new conversation is read for answers your team gave, with nothing to do on your side.
Documents you already have
House manuals, PDFs, Word files, spreadsheets or a photo of the welcome sheet. Upload it and the details are extracted for you.
Just say what changed
Write it the way you would tell a colleague — "check-out is now 11am and parking is $25 a night" — and it becomes structured updates.
Bulk spreadsheet
One row per unit, for portfolios that need to load hundreds of properties at once.
Another property
Copy a similar unit's answers onto a new one. Anything the new property already answers differently is left alone for you to pick.
Answer once, never again
The knowledge base is not something you maintain on the side. It grows out of the questions your guests actually ask.
- 1
A guest asks something the AI cannot ground in what it knows.
- 2
Instead of guessing, it asks you one specific question.
- 3
Your answer is saved to that property's knowledge base.
- 4
Every guest who asks the same thing gets it instantly, forever.
Nothing reaches a guest without you
Everything learned automatically arrives as a suggestion. You approve it, edit it or throw it away — in bulk if you want.
- One review queue for the whole portfolio
- Conflicts shown next to your current answer
- Every detail says where it came from
You always know what is missing
Each property is scored on the questions guests actually ask, so you can see at a glance which ones will leave your AI stuck.
- A score per property, and an average for the portfolio
- Gaps ranked by how often guests ask
- Fill the top gaps in about three minutes
Answer once for a whole building
Loading a hundred properties one by one is not a plan. Knowledge is shared where it makes sense and specific where it has to be.
Building-level knowledge
The pool, the doorman, visitor parking: answer once and it flows to every unit in the building. A unit that differs can override it.
Your own questions
Choose which questions your assistant tracks, turn off what doesn't apply to you, and add your own. They apply across the organization.
Reuse what you have
Similar units rarely start from zero. Import another property's answers and review only what differs.
Everything a guest might ask, in one place
Why this is what makes the AI work
Grounded
Answers from your dataCompounding
Better every weekReviewed
Nothing live without youBacked by amazing partners
Frequently asked questions
Your properties start with whatever your PMS already holds — amenities, WiFi, addresses, capacity — so no property begins as a blank page. From there, uploading a house manual or answering a few quick questions covers most of what guests ask. The gap-filling flow is designed to take about three minutes per property.
No. Anything learned from a conversation, a document or an import arrives in a review queue as a suggestion. Nothing is used to answer guests until you approve it, and you can approve or discard in bulk.
It is flagged as a conflict and shown next to your current answer, with the source of each. You choose whether to keep what you had or use the new value — the AI never overwrites you silently.
Yes. Every detail carries its origin: synced from a PMS field, extracted from a specific document, learned from a guest conversation, or entered by a member of your team, including who edited it.
Questions that are the same for the whole building — the pool, the doorman, visitor parking — are answered once at building level and inherited by every unit. Any unit that needs a different answer can override it without affecting the rest.
The share of tracked questions a property has answered. You decide which questions your organization tracks, so the score reflects what matters to your operation, and gaps are ordered by how often guests actually ask about them.
See it running on your own properties
Book a 30-minute demo and we will show you what your AI would already know about your portfolio.
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