GuestGenie Logo
GuestGenie for Guests

Elevate your stay with our concierge services

From airport transfers to mid-stay cleaning, GuestGenie makes your travel experience seamless.

Get started

Discover our features

Whether you're booking local experiences, hotel-like services or chatting with a concierge- GuestGenie is your smart digital concierge in one platform.

Seamless reservations

Book services like transportation, food delivery, or massages in just a few taps — in just a few clicks.

Secure and verified

Access trusted, verified service providers and property instructions — all managed through secure channels and booking protections.

Stay planner

See your full itinerary with check-in/out dates, booked services, and reminders — all in one place.

Concierge support 24/7

Need help? Our local experts are available anytime to assist through chat or voice call — just tap the Concierge button.

Personalized recommendations

Discover trending experiences near your stay — from food tours to spa treatments — tailored for you.

Property info

From Wi-Fi passwords to how-to guides — access everything you need to enjoy your property like a local.

How it works

Explore our services

Talk to your concierge anytime

Never miss an update. GuestGenie keeps you informed every step of the way with real-time notifications about your services and stay.

Get local recommendations and tips
Get help booking services
Solve emergencies and issues
Talk to your concierge anytime
Stay updated in real time

Stay updated in real time

Never miss an update. GuestGenie keeps you informed every step of the way with real-time notifications about your services and stay.

Real-time alerts
Reminders

Check out our FAQs

Still have questions?

Get in touch with our team to get instant support.

Yes, you can cancel or reschedule your service reservations based on the cancellation policies shown during booking. Some reservations may be non-refundable.

After confirming a reservation, you'll be prompted to pay by card within the app. Stripe handles our secure payments.

Yes! You can enter promo codes during the payment step. If the code is valid, the discount will apply automatically.

Please contact us via the Concierge chat. We'll help resolve the issue quickly and explore alternatives if needed.

Tap the Concierge button to get help right away. For property emergencies, we may refer you to your property manager.

Join the future of hospitality

Discover how GuestGenie's AI Concierge Operating System can help you transform every property into a scalable hospitality business.